Overview
A consulting firm needed to handle a growing volume of data subject rights requests (DSRs).
Challenge
The firm received 100+ requests per month for access, correction, and erasure of personal data.
Solution
- Implemented a DSR management system
- Established clear processes and SLAs
- Trained staff on handling requests
- Maintained detailed records
Impact
- 100+ requests processed monthly
- All requests within statutory timeframes
- Improved customer satisfaction
- Full compliance with DPDP Act