Grievance Redressal
In accordance with the Digital Personal Data Protection Act, 2023 and the DPDP Rules, 2025, Legal Galaxy has appointed a Grievance Officer to address any concerns regarding the processing of your personal data.
Grievance Officer Details
Name: Shilpi Kulshrestha
Designation: Grievance Officer & Founder, Businezexcellence StartX LLP
How to File a Grievance
- Send an email to grievance@businezexcellence.com with the subject line "Data Privacy Grievance".
- Include the following details in your email:
- Your full name and contact details
- Description of your grievance
- Any supporting documents or screenshots
- Your desired resolution
- You will receive an acknowledgment within 48 hours.
- We will investigate and respond with a resolution within 90 days.
Resolution Timelines (DPDP Rules 2025)
| Stage | Timeline |
|---|---|
| Acknowledgment of grievance | Within 48 hours |
| Final resolution | Within 7 working days |
| Extension (if necessary) | Communicated with reasons |
* As per the DPDP Rules, 2025, we aim to resolve all grievances within 7 working days. If we are unable to do so due to complex circumstances, we will inform you of the delay and the revised timeline.
Escalation to Data Protection Board
If you are not satisfied with our response, or if we fail to resolve your grievance within 90 days, you have the right to file a complaint with the Data Protection Board of India (DPB).
You may also approach the DPB directly if your grievance involves a personal data breach.
Your Rights Under DPDP Act
- Right to Access your personal data
- Right to Correction of inaccurate data
- Right to Erasure (Right to be Forgotten)
- Right to Grievance Redressal (this page)
- Right to Nominate a representative
- Right to Withdraw Consent
Still Need Help?
For general inquiries (not grievances), you can contact us at:
Email: office@businezexcellence.com
Phone: +91 8800138008