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5 of 9|Rights & Duties of Data Principal
video 15 min•Data Principal Rights
Right to Grievance
The right to complain and get your issues resolved.
🎯 Learning Objectives
- ▸ Understand the grievance redressal process
- ▸ Learn about the role of the Grievance Officer
The Grievance Process
If you feel your rights are being violated, you must first approach the Data Fiduciary's Grievance Officer.
- • 1. Find the Grievance Officer details on the privacy policy.
- • 2. File a written complaint (email or online form).
- • 3. Wait for the prescribed time (usually 30 days).
- • 4. If the issue is not resolved, you can escalate to the Data Protection Board.
You cannot directly go to the Data Protection Board without first giving the Data Fiduciary a chance to fix the issue.
📖 Glossary
- Grievance Officer
- The designated person within a Data Fiduciary responsible for resolving complaints from Data Principals.
🔑 Key Takeaways
- Every Data Fiduciary must have a Grievance Officer.
- You can file a complaint if your rights are violated.
- If unsatisfied, you can escalate to the Data Protection Board.
📚 Further Reading
- DPDPA Section 13 — Government of India (2023)
Course Author
Shilpi Kulshrestha
Shilpi is a corporate lawyer with over a decade of experience in data protection, company law, and regulatory compliance. She has advised 50+ startups and enterprises on DPDPA readiness, privacy gover...